Internet Billing Key Features

Internet Billing Key Features

Internet Billing is easy to use. The software provides detailed, context-sensitive, online help and button tips allowing users to easily identify the purpose of each button in the program. Complicated tasks such as batch processing credit cards or applying daily charges to all of the customer accounts in the system are achieved with the click of a button or a few simple steps. This ease of use allows entry-level employees to perform the routine tasks of managing your customer accounts.

Many Internet Service Providers add their clients to their accounting software and to their Internet servers, creating two sets of records to maintain. When Internet Billing is used with Cool Horizon Internet Admin, your customer service staff can add new network and shell accounts to an Internet server as well as change passwords and delete accounts. This frees your technical staff from routine tasks and allows them to perform functions that insure quality service for your clients. Internet Admin runs on an Internet server and currently supports the Solaris, Free BSD, BSDI, OSF1, IRIX, HP-UX, and Linux operating systems.

Internet Billing maintains detailed information on each of your customer accounts, including:

Contact name	Payment method
Company name	Credit card
Address	Next billing date
Email address	Last payment date
User information	Marketing reference
Sign-up date	Notes

Your customer service staff can provide a quick response to questions due to Internet Billing's easy search capabilities. You can search for customers and users by the following criteria:

Customer ID	Check number
First or Last name	Account activity record
Host name	Signup date
Shell name	Phone number
Salesperson	Credit Card number
Wild card searching	User Defined fields

Internet Billing is a multi-user system with support for both Microsoft and Novell networks. Customer Service Representatives, Technical Support, Bookkeeper, and Accountant, can all access the data simultaneously.